WRL Diagnostic Tool

 For systems that pass every measure and still fail 

Most organizations already know what they should do. The harder question is why they can’t. The WRL Resilience Diagnostic helps you look beneath the reports and performance numbers at the conditions that shape what happens next.

 Where it works:

 The diagnostic works anywhere work gets done: government agencies, schools, nonprofits, healthcare, restaurants, salons, factories, and more.

 What it looks for:

When work stalls, it's rarely a lack of data. 

It’s usually something underneath: 

• Responsibility that falls between departments 

• Knowledge that lives with one person and leaves with them 

• Staff stretched so thin that recovery from the last disruption never finished

 • Results that hold steady only because people are working harder  

 Quick check: about 5 minutes
Answer 15 short questions about a piece of work you know well. See which areas may be worth a closer look: continuity, gaps, fragmentation, recovery capacity, and hidden conditions.

 Full diagnostic: step by step
Work through the complete method, from the first signal to the conditions for restoration, and finish with a written diagnostic brief you can share.

What it is not

The diagnostic is not a score or a rating. It helps you reason through a situation and state what the evidence shows. The decisions about what to do stay with the people who run the system.

Feedback

The tool is currently open for practitioner review. Each path ends with a short feedback form, and your honest assessment, including what didn’t work, helps shape the next version.  

The Framework

The diagnostic is based on the WRL Systems Diagnostic Framework, developed by Deborah J. Hanson and set out in Stumped and Reading the System.